News
Insights from the field
What we learn from hundreds of thousands of cases per year. On AI in the back office, process automation and humans in the loop.
Hackathon: consultants build a three-way matching agent in an afternoon
On April 30, teams from BPM Company and Mendify built a working three-way matching agent for accounts payable in a single afternoon, hands-on in the AgentsLab platform with Claude Code as a sparring partner.
AI coworker in Bouwworks: project administration and service tickets at production scale
Bouwworks is the system that ties projects, hours and subcontractors together in construction, installation and infra. An AI coworker works directly in Bouwworks, links service tickets to projects, and keeps the administration current.
Accounts payable with an AI coworker: from invoice to payment batch
Accounts payable is more than posting invoices. It's matching, approval, planning payment batches and managing supplier relationships. An AI coworker runs that whole chain, with human review where it matters.
AI coworker in SAP S/4HANA: native integration via BAPI and OData
SAP sits at the heart of many Dutch enterprises. An AI coworker posts directly into S/4HANA through BAPIs, OData and RFC, with no middleware and the same audit trail as a person.
AI coworker in Dynamics 365 Business Central: native to Microsoft's cloud ERP
Business Central is Microsoft's cloud ERP for the mid-market. Our AI coworkers work inside it via the standard Web API, with the same permissions and audit trail as a user.
AI coworkers in Odoo: process automation via XML-RPC and JSON-RPC
Odoo is the open-source ERP gaining ground fast in the Dutch mid-market. AI coworkers work inside it natively via XML-RPC and JSON-RPC, with no extra modules installed on your Odoo server.
Agentic AI versus RPA: why RPA projects stall and what takes their place
RPA works as long as the process is perfectly predictable. The moment an exception shows up, it stalls. Agentic AI is about the opposite: context, reasoning and escalation.
Automating invoice processing in 2026: from OCR to AI coworker
OCR reads, but doesn't understand. An AI coworker matches, posts and escalates, end-to-end in your financial admin.
Accounts receivable with an AI coworker: from reminder to relationship
Collections is repetitive work, but also delicate. An AI coworker sends reminders, segments by payment behavior and escalates to the account manager, without damaging the customer relationship.
Order processing: from 10 minutes to 27 seconds per order
A wholesale customer was processing sales orders in ten minutes apiece. Six weeks later the AI coworker was running in production, average handling time: 27 seconds.
AI recruitment agent: from 240 CVs to 3 candidates for the first interview
Recruiters spend up to seventy percent of their time on screening. An AI coworker takes that work on, with transparent criteria and the recruiter making the final call.
AI inside Exact: how an AI coworker natively works in Online and Globe
No CSV exports, no middleware. An AI coworker works inside Exact Online and Globe the way a human does, through the REST API and XML/SDK, with the same audit trail.
GDPR for AI coworkers: where your data sits and why it matters
AI adoption often stalls on one question: where does our data go? For AI coworkers working in Dutch and European processes, the answer is clear: EU hosting, role-based access and case-level audit trails.
Why AI adoption succeeds or fails on people, not technology
The biggest reason AI projects stall isn't the technology, it's adoption. That's why 'human in the loop' isn't a concession but our most important design principle.
Shared inbox triage: how an AI coworker gets info@, orders@ and service@ under control
Shared mailboxes are the nerve center of operations and the biggest time sink at the same time. An AI coworker classifies, routes and executes, without forcing you to reorganize the team.
AI coworker vs. chatbot and copilot: which tool for which work?
Chatbots answer. Copilots assist. An AI coworker does the work. What that difference means for your automation choices.
Process automation for Dutch wholesale: where AI coworkers make the difference
In wholesale, volume isn't news. The real challenge is variation: hundreds of customers, thousands of items, dozens of formats. That's where an AI coworker shines.
Automating service tickets in construction and installation: 10 minutes to 10 seconds
Service tickets from subcontractors arrive by email, PDF, portal, sometimes handwritten. An AI coworker pulls the data, links the right project and posts in Bouwworks or AFAS, in seconds.
What does an AI coworker cost? Pricing model, TCO and payback
An honest business case looks beyond a software subscription. What does an AI coworker cost, implementation and maintenance included, and when does it pay back?
The business case for an AI coworker: how to calculate the ROI
AI automation only matters when the math works. Four variables drive the ROI, and one question decides whether you should even start.
Exact Online and AI coworkers: automation in the financial admin
Exact Online is built for daily use, but processing invoices, orders and projects often stays manual. An AI coworker takes that on, directly in Exact, no middleware.
From pilot to production: why so many AI projects get stuck
Most AI pilots don't reach production, not because the technology fails, but because the bridge from 'proof of concept' to 'daily use' never gets built.
Document classification: from one mailbox with everything, to one process per document
Most back-office mailboxes receive everything mixed together: orders, invoices, complaints, service tickets. An AI coworker classifies and routes, document by document, in real time.
Partnership Announcement: Lighthouse E2I & AgentsLab
Lighthouse Empower to Improve and AgentsLab are joining forces to structurally strengthen service organizations in construction, installation and infra with the AI Service Agent.
AgentsLab at Improven's Friends 2 the Firm
On November 20, 2024, AgentsLab is presenting at Improven's Friends 2 the Firm how AI coworkers are already transforming real business processes today.
How Future-Proof is Your Business?
On November 28, AgentsLab, IT Synergy and FACET are hosting the Future Proof event in the Van Nelle Fabriek: on AI, NIS2 and data as a strategic advantage.
Empowering Your Team with AI: The AgentsLab Advantage
AgentsLab's AI coworkers adapt to your team's needs, from customer communications to invoice processing and administrative support.
Harnessing AI Coworkers for Enhanced Productivity with AgentsLab
AgentsLab offers specialized digital team members that integrate seamlessly into your organization and boost productivity by automating routine tasks across departments.
Exploring OpenAI's New o1 Model Series
The OpenAI o1 model series, with o1-preview and o1-mini, targets accuracy and reliability in complex tasks. What does that mean for AI coworkers in practice?
Curious what an AI coworker can do for your process?
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